Contact · 312 E 51St St, New York, NY

not a ticket queue — a 30-minute call that ends with a written scope.

Every Rowan engagement starts the same way. You describe the practice — specialty, seat count, EHR, who holds the Microsoft 365 admin — and we leave the call with a fixed scope between $400 and $1,500, confirmed to you by email before anything is touched.

A dental practice front desk in late sun, a desk phone beside a sticky note marked with a red arrow
the line the office manager actually picks up
Intake slip · RowanNew York, NY 10022
Phone · fastest during hours (703) 835-0107

Ask for an intake call. We schedule it on the spot, or right then if the calendar is open.

Mon–Fri 9am–5:30pm ET
Email · for documents contact@rowancybersecurity.com

BAAs, insurer questionnaires, MSP questions. No patient information, please.

Office · by appointment 312 E 51St St

New York, NY 10022 — between First and Second Avenue. Most of our work happens at your practice.

Routing

pick the line by what’s happening at the practice

Email is fine for paperwork and terrible for an active incident. Here’s which channel gets the right person reading the right thing, fastest.

Which channel to use for each situation
SituationChannelWhat to include
Most commonscoping an engagement The intake form below, or call

Practice type, workstation count, EHR, and who runs IT today. We reply with two times for the 30-minute call.
Paperworka BAA, scope letter, or insurer questionnaire contact@rowancybersecurity.com

PDF attachments are fine. Cyber-insurance renewal forms usually ask about MFA, backups, and EDR — we can help answer them accurately.
Your MSPa technical question about a finding Email, cc the practice

Quote the finding code from the report — for example RX-03-F07. We answer in GPO, Intune, and DNS terms.
Live problema phishing click, odd login alert, or locked screen (703) 835-0107

Which machine, what you saw, and roughly when. Follow the three steps in the box above while you dial.
In persondropping off signed documents or hardware keys 312 E 51St St, by appointment

Call first so someone is at the door. YubiKeys and recovery-key envelopes are logged in and out.

Open a chart

thirty minutes, five agenda items, one written price

Send the form and we book the intake call. It’s free, it runs to a fixed agenda, and it ends with a number you can take to the doctor.

the intake form

Describe systems, not people. We never need patient names, dates of birth, or chart screenshots to scope anything.

The call, minute by minute

  1. The practice

    Specialty, operatories or exam rooms, locations, headcount at the front desk.

  2. The systems

    EHR or PM software, Microsoft 365 or Workspace, who holds global admin, the imaging PCs.

  3. The trigger

    An insurer questionnaire, a strange invoice email, a departing employee, a letter from OCR.

  4. The scope

    Which of RX-01 to RX-04 fits, in what order, and what stays with your MSP.

  5. The price

    One fixed number, $400–$1,500, sent to you in writing after the call.

Prefer to talk first? (703) 835-0107, Mon–Fri 9am–5:30pm.

The office

312 east 51st — between first and second

Midtown East, three avenues from the 6 train. It’s where reports get signed and keys get logged; the assessments themselves happen at your practice.

hours

Rowan office hours, Eastern Time
Monday9:00am–5:30pm
Tuesday9:00am–5:30pm
Wednesday9:00am–5:30pm
Thursday9:00am–5:30pm
Friday9:00am–5:30pm
SaturdayClosed
SundayClosed

Weekend email is read Monday morning. Remote configuration work is done after 5:30pm, by arrangement.

getting here

  • 51 St at Lexington Ave — exit east, walk past Third and Second.

  • Lexington Av/53 St — two blocks south, then east on 51st.

  • First / Second Ave — stops at 51st Street in both directions.

visiting

The office is by appointment — call (703) 835-0107 before you come so someone is there to sign for documents.

312 E 51St St, New York, NY 10022

open 312 e 51st in your maps app
  • ACH
  • CHECK
  • VISA
  • AMEX

Inbox hygiene

four things that should never land in our inbox

A security firm that asks for your passwords by email has failed its own assessment. These stay at the practice — always.

send this instead

Practice type, workstation count, EHR name, and who runs your IT today. That’s enough to scope any of the four engagements.

back to the intake form
  1. patient names, dobs, or chart screenshots

    Describe the system, not the person: “Dentrix shows a login error on the operatory 2 PC” tells us everything we need.

  2. passwords or mfa codes

    We will never ask for one by email, text, or phone. If someone claiming to be Rowan does, that’s your phishing drill arriving early — call us.

  3. bitlocker recovery keys

    They belong escrowed in Entra ID or your password manager, not in anyone’s inbox — ours included.

  4. the suspicious attachment itself

    Screenshot the sender line and subject instead. Forwarding the payload just gives it a second chance to run.

Book the intake call Call